**Refund Policy for OneAI Software**

At OneAI, we are committed to delivering the highest quality software and customer experience. However, we understand that sometimes our products may not meet your expectations. This refund policy outlines the terms and conditions under which refunds will be processed.

### **1. 30-Day Money-Back Guarantee**
We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your purchase, you may request a refund within 30 days of the purchase date.

### **2. Eligibility for Refund**
To be eligible for a refund, the following conditions must be met:
– The refund request must be made within 30 days of the original purchase.
– You must provide proof of purchase, such as an order number or receipt.
– The software must not have been used in a way that violates our terms of service, including but not limited to fraudulent use, excessive use, or unauthorized distribution.

### **3. Non-Refundable Items**
– Any add-ons, upgrades, or additional features purchased separately from the main software product are not eligible for a refund.
– Refunds will not be issued for products purchased at a discounted price during special promotions or sales unless otherwise specified.

### **4. How to Request a Refund**
To request a refund, please contact our customer support team at [support@oneai.com](mailto:support@oneai.com) with the following information:
– Your full name
– Email address used for the purchase
– Order number
– Reason for the refund request

Our customer support team will review your request and respond within 5-7 business days.

### **5. Refund Process**
If your refund request is approved, the refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your account statement, depending on your bank or payment provider.

### **6. Refund Denials**
We reserve the right to deny any refund request that does not meet the eligibility criteria outlined in this policy. If your refund request is denied, you will be notified via email with the reason for the denial.

### **7. Changes to Refund Policy**
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

### **8. Contact Information**
If you have any questions or concerns about this refund policy, please contact us at [support@oneai.com](mailto:support@oneai.com).

Thank you for choosing OneAI. We appreciate your business and are committed to your satisfaction.